Privacy Policy uf9

1. Introduction

This Privacy Policy is an official document of uf9 ("we", "platform", or "company") that describes how we manage the personal information of users on the uf9 platform, accessible via the website uf9.one.

By registering an account, using the services, or browsing the uf9 website, you expressly agree to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

uf9 operates under international licensing and complies with all relevant data protection obligations associated with it. This policy is written in English as the primary language to assist Malaysian users in understanding it.

2. Information Collected

uf9 collects several categories of information from users to allow the platform to operate securely, meet licensing requirements, and provide a suitable gaming experience.

2.1 Account Registration Information

• Full name as stated in official identification documents
• Identity card number (MyKad) or passport number
• Date of birth (for age verification of 21 years and above)
• An active email address
• A mobile phone number registered in Malaysia
• Username and password of your choosing

2.2 Financial Information

• Bank account or e-wallet details used for deposits and withdrawals
• Records of deposit and withdrawal transactions
• Betting and gaming activity history

2.3 Technical Information

• IP address of the device used
• Internet browser type and operating system
• Cookie data and related tracking technologies
• Login timestamps and activity logs within the platform

3. Purpose of Data Use

All information collected by uf9 is used for legitimate and transparent purposes as follows:

• Account management: Creating, verifying and maintaining your user account securely.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC and ETH, and managing withdrawals within 1 hour.
• Legal compliance: Meeting Anti-Money Laundering (AML) obligations and applicable international licensing requirements.
• Fraud prevention: Detecting, investigating and preventing fraudulent activity, money laundering or platform abuse.
• Service improvement: Analysing usage patterns to improve the platform, games and user experience.
• Customer support: Providing assistance via live chat and support email 24/7 in Malay and English.
• Marketing communications: Sending promotional information, bonuses and special offers — only to users who have given their consent.
• Responsible gambling: Monitoring betting patterns to identify users who may need responsible gambling support.

4. Information Sharing

uf9 does not sell or trade your personal data to third parties. However, there are limited situations where information must be shared with certain parties:

4.1 Service Providers

We share necessary information with payment service providers (including Touch 'n Go, DuitNow, FPX, Boost, ShopeePay operators and crypto platforms) solely to process your transactions. These providers are bound by strict confidentiality agreements.

4.2 Legal Requirements

uf9 will disclose user information to competent authorities when required by court order, legal proceedings, or instructions from the relevant regulatory body. This includes investigations related to money laundering or fraud.

4.3 Corporate Transfers

In the event of a merger, acquisition or sale of company assets, user data may be transferred to a new entity. You will be notified in advance before your data becomes subject to a different privacy policy.

5. Data Security

uf9 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, leakage, destruction or alteration.

• 256-bit SSL/TLS encryption for all data transmissions between your browser and uf9 servers
• Segregated databases with strict role-based access controls
• Continuous system monitoring and intrusion detection systems (IDS)
• Regular security audits by internal teams and independent third parties
• Two-factor authentication (2FA) available for user accounts
• Tested and documented data incident response procedures
• Mandatory information security training for all uf9 staff

While we take all reasonable precautions, no security system can be fully guaranteed. You are also responsible for protecting your account password and not sharing your login details with anyone else.

6. Data Retention

uf9 retains your personal data for as long as your account is active and as long as it is needed to deliver services. After account closure, certain data will be retained for the period required by international licensing requirements and relevant legal obligations.

Financial transaction records and KYC information are retained for the minimum period set by the regulatory body, starting from the date of the last transaction. This is a mandatory requirement for Anti-Money Laundering legal compliance.

Technical data such as server logs and IP addresses are retained for a shorter period based on operational and security needs. Once the retention period ends, data will be securely deleted or anonymised.

7. User Rights

As a user of the uf9 platform, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete data.
• Right of Erasure: You may request deletion of your data, subject to applicable legal retention obligations.
• Right to Restrict Processing: You may request a restriction on the processing of your data in certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service.

To exercise any of the above rights, please contact the uf9 customer support team via 24-hour live chat or submit a written request to [email protected]. We will process your request within a reasonable timeframe and keep you informed of its progress.

8. Cookies and Tracking Technologies

uf9 uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly.

Types of Cookies Used:

• Essential Cookies: Required for basic platform functions such as login session verification and security. Cannot be disabled.
• Performance Cookies: Collect information about how users use the website to help us improve platform performance.
• Functional Cookies: Store your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Help us understand usage patterns for the continuous improvement of our services.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the uf9 platform.

9. Cross-Border Data Transfers

As an online platform operating under international licensing, data you provide to uf9 may be processed and stored on servers located outside Malaysia. This includes cloud infrastructure used to ensure service reliability and continuity.

In all cases of cross-border data transfers, uf9 ensures that:

• The receiving country or entity provides a level of data protection that is equivalent to or exceeds international standards
• Appropriate data processing agreements are in place with all cloud and infrastructure service providers
• Lawful transfer mechanisms are implemented in accordance with guidelines set by the relevant regulatory bodies

10. Changes to the Privacy Policy

uf9 reserves the right to update or modify this Privacy Policy from time to time in line with changes to laws, licensing requirements, or our business practices. Any changes made will take effect immediately upon being published on this website.

For material changes that significantly affect your rights, uf9 will send notifications to registered users via their registered email or through in-platform notifications at least 14 days before the changes take effect.

Continued use of the uf9 platform after the date the changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of any recent updates.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the uf9 data protection team is ready to assist you.

You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week in Malay and English
• Email: [email protected]

For formal complaints or requests relating to personal data, we recommend sending them via email with "Personal Data Request" stated in the subject line to allow our team to process them promptly. The uf9 customer support team operates 24/7 and will respond to your enquiry within a reasonable timeframe.